Expert service — for the entire lifecycle of your system!
As part of our comprehensive after-sales service, we help minimize production downtime through production support, on-site service, spare parts supply, maintenance contracts, service level agreements, as well as retrofits and system upgrades.
Especially in times of skilled labor shortages, Hymmen’s flexible and forward-thinking service offering is more vital than ever for manufacturing companies.
Production supervision
In the first weeks and months after commissioning, we support you with our service experts during your ramp-up phase:
- Training of operating and maintenance personnel
- Optimization of the production process
- Support with interface management to adjacent production steps
- Advice on organizational issues
Fieldservice
We are at your side as a competent service partner, e.g. if you have a fault with your system. Worldwide, whenever and wherever you need support. This is how we minimize downtimes.
Our service technicians have the relevant expertise for all types of productionsystem to solve your problem:
- Mechanical and electrical faults
- Process optimization
- Control problems on site
Spare Parts Service
Throughout the lifecycle of your system, the availability of spare and wear parts is essential to maintaining high system uptime and consistent product quality. Whether it’s original Hymmen components or third-party parts such as seals, valves, or filter elements — we ensure you have what you need, when you need it.
- Dependable and on-time delivery
- Streamlined and efficient operations
- Competitive, market-aligned pricing
Service-Level-Agreements
Whether through a maintenance contract or a service level agreement, you ensure increased system availability, long-term operational reliability, and consistent product quality.
Our service level agreements include:
- Innovative Self-Service App
- Preferential response times for phone and remote consultations
- Clear recommendations following preventive maintenance to optimize performance
Retrofits
Are your products and customer requirements evolving, requiring updated production technology? Get in touch with us — we’ll work with you to develop a targeted modernization strategy for your system. This may include:
- Mechanical Modifications
- Control System Upgrades
- Complete Electronics Overhaul
- Full System Conversions
The proof of the pudding is in the eating!
We work closely with you to test and refine your production processes, ensuring the development of an optimal production concept tailored to your system. At our state-of-the-art Technical Center, we support you with comprehensive testing, assist with external development projects, and provide guidance during pre-series production.
It's the combination that makes the difference!
The wide range of technology combinations available in the Technical Center’s extensive machinery park provides a robust platform for developing integrated production workflows. Examples include:
- Panel priming
- High-gloss and super-matt finishes
- Pressing of digitally printed papers
- Surface coating of laminates